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| Caroline Chappell |
Caroline writes the Services Software Insider research newsletter, addressing the latest developments telecom service delivery technology. She was most recently with Ovum, where she wrote a number of market reports and led large market research projects for clients including IBM and BT. Caroline has been a freelancer since 1993, focusing on various aspects of the IP market and IT/telecom convergence. Her clients have included the European Commission, for which she carried out several research projects in conjunction with European partners, a range of U.K. ITC services companies, and several other analyst firms. She writes regularly for Capacity magazine. She is based in North Dorset, U.K.
Caroline@trefoyle.co.uk
+44-1963-36-45-46
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